Refund policy

The 60-Night Promise

We built Lunex for the schedule nobody else understands — and we stand behind it the same way.

Try Lunex Sleep Strips for up to 60 nights. If they don't genuinely change how you sleep after your shifts, email us at team@lunexhealth.com within 60 days of your delivery date with your order number, and we'll refund your full purchase price. No return shipping, no forms, no interrogation. You keep the tin.

The 60-Night Promise applies to your first purchase of Lunex Sleep Strips, limited to one refund per customer. Refunds under the Promise are issued to your original payment method within 5–7 business days of your request.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or you received the wrong item, contact us at team@lunexhealth.com within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or full refund — no return required.

Returns Outside the 60-Night Promise

For purchases not covered by the 60-Night Promise (such as additional or repeat orders), we accept returns of unopened products in their original packaging within 30 days of delivery. To start a return, contact us at team@lunexhealth.com before sending anything — items sent back without prior approval will not be accepted. Customers are responsible for return shipping costs on these returns. Once a product has been opened, it cannot be returned due to the consumable nature of oral supplements.

Non-Returnable Items

Opened or used supplements and consumable health products (outside the 60-Night Promise), sale items, and gift cards cannot be returned.

Refund Processing

Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card issuer to post the refund after it's issued. If more than 15 business days have passed since your refund was approved, contact us at team@lunexhealth.com.

Questions or Problems? Talk to Us First

If anything about your order isn't right, email team@lunexhealth.com before opening a dispute with your bank — we respond within 24 hours and can almost always resolve the issue faster than a chargeback process can. Between the 60-Night Promise and our damage guarantee, there's no situation we won't make right.